OPERATION MANAGEMENT
N.B.: 1) Attempt any Eight Questions
2) All questions carries equal marks.
1. How would operations strategy for a service industry be different if any from that
for a manufacturing industry? (It’s an example & explains)
2. Consider the following two mutually exclusive projects. The net cash flows are
given below:
YEAR NET CASH FLOWS FROM
PROJECT A
NET CASH FLOWS
FROM PROJECT B
0 - Rs. 1,00,000 - Rs. 1,00,000/-
1 + Rs. 30,000 + Rs. 15,000/-
2 + Rs. 35,000 + Rs. 17,500/-
3 + Rs. 40,000 + Rs. 20,000/-
4 + Rs. 45,000 + Rs. 22,500/-
5 + Rs. 25,000/-
6 + Rs. 27,500/-
7 + Rs. 30,000/-
8 + Rs. 32,500/-
If the desired rate of return is 10% which project should be chosen?
3. What are the levels of aggregation in forecasting for a manufacturing
organization? How should this hierarchy of forecasts be linked and used?
AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL
4. How would forecasting be useful for operations in a BPO (Business processes
outsourcing) unit? What factors may be important for this industry? Discuss.
5. A good work study should be followed by good supervision for getting good
results. Explain with an example.
6. What is job evaluation? Can it be alternatively used as job ranking? How does
one ensure that job evaluation evaluates the job and not the man? Explain with
examples?
7. What is the impact of technology on jobs? What are the similarities between job
enlargement & job rotation? Discuss the importance of training in the content of
job redesign? Explain with examples?
8. What is internet connectivity? How is it important in to days business would with
respect to materials requirement planning & purchasing? Explain with
examples?
9. Would a project management organization be different from an organization for
regular manufacturing in what ways? Examples.
10. How project evaluation different from project appraisal? Explain with examples.
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